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GM Quality Systems Basic(QSB) 质量体系基础教材 2011.pdf

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GM QUALITY SYSTEMS BASIC QSB 质量体系 基础 教材 2011
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Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Quality Systems Basics Quality Systems Basics 2011 2011 22 This presentation was developed by General Motors Corporation Global Purchasing Supply Chain. All rights reserved. No part of this material may be reproduced in any form, or by any method, for any purpose, without written permission of General Motors Global Purchasing Supply Chain. 1 Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 2 QSB 1. 2. 3. 4. –7 – SOS – JES ( ) 5. – JIT 6. ( ) 7. 8. RPN ( PFMEA) 9. 10. 11. ( ) Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 3 QSB :  QSB (SQE )  (SQE or )Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 4    Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 1.0 , 5 Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 6 1.0) 1.1) 1.2)      1.3)   1.4) 1.5) Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS :  /    :    /  :   7 1.0 – Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 1.1 –  PPM warranty , PRR       8 Global Purchasing and Supply Chain Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS :  /     9 Global Purchasing and Supply Chain 1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 10 Global Purchasing and Supply Chain : 24  – ( P R R ’s ) – (  : – – – – ( , ) – 1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS : 10- 20 PPSR PPSR  , PPSR 11 Global Purchasing and Supply Chain 1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS :      5-Why)  /  12 Global Purchasing and Supply Chain 1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 13 :   :     1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS ( ) , 14 Global Purchasing and Supply Chain : 2) 4’ x 8’ x ?” . 2) 48” 2) 4’ x 8’ x ?” PRR 11 x 17 8 ? x 11 11 x 17 (1 or 2 sided)Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS ( ) : ( 4’ x 8’ ) 15 Global Purchasing and Supply Chain R Y G 24 H 7 D 34 D 40 D N /A ITEM # Date Opened Who Called Who Answered Customer Concern # / Field Rep Ranking Program/Product Name Issue Description Owner Next Report Date By Owner Containment - Breakpoint Root Cause Identified Corrective Action Implemented Error Proof/Detection Layered Process Audits Corrective Action Validated PFMEA / CP Updated Standard Work Operator Instructions Lessons Learned (Institutionalized) Action Plan / Countermeasure Forecasted Closed date Actual Closed Date Customer Closed Date OVERALL STATUS (RYG) Open > 40 Days=R 1 1/10 Amore Mason PRR 312869 Hood Brkt 24241198 Material Contaminated F. LaFeve 2/21 G 1/11 G 1/18 G 1/24 G 1/24 G 1/25 G 2/13 G 2/15 Y 2/20 Y 2/20 Need operator approval and training completion for Work Instructions across shifts 2/19 25-Jan Y 2 1/15 Sykes Jones Internal CAR 08- 626 Radio Spt. Brkt 15891477 Burrs B. Adams CLOSED G 1/15 G 2/16 G 2/10 NA G 2/20 G 2/10 NA G 2/17 G 2/20 2/24 21-Feb 18-Feb G 3 1/21 Kurtz Arnold PRR 313123 Hinge Assy 21119878 Parts mislocated on assembly McIntosh 2/22 G 1/22 G 1/26 G 2/1 R 2/17 G 2/21 R 2/17 R 2/21 N/A R 2/24 PLL Program Logic for Error Prevention device to reprogrammed by 2/21. J. Busch - M.E. 3/2 R 4 1/22 Ferrer StelzerFORD NCR 4219 Seat Brkt MNOP- 13456-AF Mixed Parts J. McGrath 2/22 G 1/22 G 1/24 G 1/27 G 1/27 Y 2/21 Y 2/20 Y 2/20 Y 2/20 Y 2/21 Need to confirm LPA results and Process Documents updated. LL System input. 3/3 2-Feb Y 5 2/3 Dowdall Mehall Internal CAR 08- 632 Hinge Assy 21119878 Paint dots found on loose & mis- built parts J. McGrath 2/23 G 2/4 G 2/7 G 2/8 G 2/8 R 2/23 G 2/28 N/A G 2/8 NA LPA not Validated on 3rd shift. - J. Biden to confirm Cor. Act. By 2/22 3/15 R 6 2/14 Singh Patel PRR 313517 ICS Supt. 99923889 Loose 7mm bolt on front cover B. Adams 2/21 G 2/15 G 2/7 Y 2/21 Y 2/21 Y 3/14 Y 3/12 Y 3/13 Y 3/14 Y 3/14 Need Corp. Office approval on P.O. to obtain vendor intallation of Torque Monitor Upgrade. Bob D. to obtain authorization. 3/26 Y 7 14 D 35 D Not Applicable ABC Company - Quality Fast Response Tracking Board EXIT CRITERIA STATUS KEY 1) Required but not initiated 2) Target Date Missed Initiated but not complete Target Timing, Status, & Date Green Complete R Y G N/A Not Applicable EXIT CRITERIA STATUS KEY Target Date Missed On target CompleteQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 16 1.2 – , : EXIT CRITERIA Target Timing, Status, & Date Green 24 H 7 D 14 D 34 D 35 D 40 D Containment - Breakpoint Root Cause Identified Corrective Action Implemented Error Proof/Detection Layered Process Audits Corrective Action Validated PFMEA / CP Updated Standard Work Operator Instructions Lessons Learned (Institutionalized) G 1/11 G 1/18 G 1/24 G 1/24 G 1/25 G 2/13 G 2/15 Y 2/20 Y 2/20 Typical Exit Criteria Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 17 1.2 – , : EXIT CRITERIA Target Timing, Status, & Date Green 24 H 7 D 14 D 34 D 35 D 40 D Date Opened Next Report Date By Owner Containment - Breakpoint Root Cause Identified Corrective Action Implemented Error Proof/Detection Layered Process Audits Corrective Action Validated PFMEA / CP Updated Standard Work Operator Instructions Lessons Learned (Institutionalized) 1/21 2/22 G 1/22 G 1/26 R 2/14 R 2/14 R 2/16 R 3/6 R 3/7 N/A R 3/7 1/21  24  7  14 2/14 / GuidelineQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 18 1.2 – : R Target Date Missed EXIT CRITERIA Y ON TARGET Target Timing, Status, & Date Green G Complete 24 H 7 D 14 D 34 D 35 D 40 D N/A Not Applicable Containment - Breakpoint Root Cause Identified Corrective Action Implemented Error Proof/Detection Layered Process Audits Corrective Action Validated PFMEA / CP Updated Standard Work Operator Instructions Lessons Learned (Institutionalized) Action Plan / Countermeasure Forecasted Closed date Actual Closed Date Customer Closed Date OVERALL STATUS (RYG) Open > 40 Days=R G 1/22 G 1/26 R 2/14 R 2/14 R 2/16 R 3/6 R 3/7 N/A R 3/7 PLL Program Logic for Error Prevention device to reprogrammed by 2/14. J. Busch - M.E. 2/21 R = R, Y, or G 30 40 Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS : 19 Global Purchasing and Supply ChainQuality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS No Quality Disruptions Internal Quality Disruption (defined locally) Customer Quality Disruption (eg. PRR, Pull, Spill) Daily Quality Chart LEGEND: Month Year January 2008 31 29 28 30 21 22 23 24 25 26 27 12 13 14 15 16 17 18 19 20 2 3 4 5 6 7 8 9 10 11 1 Green Yellow Red ( ) ?    20 Global Purchasing and Supply Chain 1.2 – :Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 21 ( ) 1.2 – :Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Global Purchasing and Supply Chain 22 ( ) 1.2 – : 2 x x x x x x x x 2 3 3 41 32 1 46 36 42 30 25 5 42 38 Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 24 23 Global Purchasing and Supply Chain 1.2 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS ?   24 Global Purchasing and Supply Chain 1.3 – TIME LEVEL Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS 25 Global Purchasing and Supply Chain 1.3 – Quality Systems Basics rev February 2011 FR NCP WPO SWI (SOS) OI(JES) SOT(JIT) Risk EPV LPA VS Contam SCM MC PS WS Point of Cause)
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